FAQ topic
After-Sales
Do you provide remote technical support?
Yes. Remote technical assistance may be provided for troubleshooting, operational guidance, and basic maintenance support depending on the issue and cooperation agreement.
Do you provide spare parts?
Yes. RCVIX can supply spare parts and replacement components for supported models.
Availability depends on product configuration and production status.
Do you support long-term maintenance cooperation?
Yes. For distributors, fleet operators, and long-term industrial clients, RCVIX may provide ongoing maintenance coordination and technical support arrangements.
Do your products come with a warranty?
Yes. RCVIX provides a limited warranty covering manufacturing defects under normal industrial operating conditions.
Warranty scope and duration are specified in the relevant sales documentation.
How can I request after-sales support?
Customers can contact our support team via email with:
- Product model information
- Description of the issue
- Photos or video evidence where applicable
Our technical team will evaluate the situation and provide guidance accordingly.
How long does after-sales response usually take?
Response time may vary depending on time zone, issue complexity, and project status.
Our team aims to respond to technical and service inquiries as efficiently as possible.
What is excluded from warranty coverage?
Warranty does not cover:
- Improper use or misuse
- Unauthorized modification
- Accidental damage
- Incorrect maintenance
- Normal wear and consumable parts
Additional exclusions may apply depending on product configuration and operating environment.
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