FAQ topic
Shipping
Can shipping delays occur?
Yes. International logistics may be affected by factors beyond RCVIX’s control, including:
- Port congestion
- Customs inspections
- Carrier scheduling changes
- Weather conditions
- Global supply chain disruptions
RCVIX is not responsible for delays caused by third-party logistics providers or force majeure events.
Can you assist with international logistics arrangements?
Yes. RCVIX can assist clients with export logistics coordination, shipping documentation, and transportation arrangements through our logistics partners.
Specific support depends on the agreed shipping terms and destination requirements.
Can you ship OEM/ODM customized equipment internationally?
Yes. RCVIX has experience handling international shipments for OEM/ODM customized equipment.
Packaging, labeling, and documentation can be adjusted according to project and market requirements.
Do you provide shipping insurance?
Shipping insurance availability depends on the selected shipping terms and transportation arrangement.
Under certain Incoterms such as CIF, insurance may be included.
Additional insurance options can be discussed during order confirmation.
Do you ship internationally?
Yes. RCVIX provides international shipping services for clients worldwide.
We support exports to multiple regions including Europe, Asia, the Middle East, and other international markets through professional logistics and freight coordination.
How is the equipment packaged for international shipping?
Equipment is packaged according to international transportation requirements to reduce the risk of damage during transit.
Packaging methods may include:
- Reinforced export packaging
- Wooden crates or pallets
- Protective securing systems for machinery components
Packaging standards may vary depending on product type and destination.
How long does production and delivery take?
Lead time varies depending on:
- Product model and configuration
- Order quantity
- OEM/ODM customization requirements
- Production scheduling
- Shipping destination and logistics conditions
Estimated production and shipping timelines are provided during the quotation stage.However, delivery schedules are approximate and may be affected by external factors.
What should I do if the shipment arrives damaged?
The buyer should inspect the shipment immediately upon arrival.
If any visible damage is identified:
- Notify the carrier immediately
- Record photographic evidence
- Contact RCVIX as soon as possible with shipment details
Damage claims may require coordination with the logistics provider depending on the applicable shipping terms.
Which Incoterms do you use?
RCVIX operates according to internationally recognized Incoterms® rules.
Common terms include:
- EXW (Ex Works)
- FOB (Free on Board)
- CIF (Cost, Insurance, and Freight)
The applicable trade term is confirmed in the Proforma Invoice (PI) or sales contract.
Which shipping methods do you support?
Shipping methods depend on the product type, destination, delivery timeline, and project requirements.
Depending on the order, transportation may be arranged via:
- Sea freight
- Land transportation
- Multimodal logistics solutions
The most suitable shipping method is determined during the quotation and order confirmation process.
Who is responsible for customs clearance and import duties?
Responsibility for customs clearance, import duties, taxes, and local regulatory compliance depends on the agreed Incoterms. In most cases, the buyer is responsible for import procedures and related costs unless otherwise specified in writing.
Will I receive shipping documents and tracking information?
Yes. Relevant shipping documents such as commercial invoices, packing lists, and transport documentation will be provided according to the shipment arrangement.
Tracking information is provided where available through the logistics provider.
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